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12px;border-radius:10px;line-height:22px;white-space:pre-wrap;word-break:break-word}.chat-row.agent .chat-bubble{background:#dff7e9;color:#1f2d3d;border-top-right-radius:4px;text-align:left}.dark .chat-row.agent .chat-bubble{background:#10b981;color:#fff;border-top-right-radius:4px;text-align:left}.chat-row.agent .chat-bubble:before{content:"";position:absolute;right:-6px;top:12px;width:0;height:0;border-top:6px solid transparent;border-bottom:6px solid transparent;border-left:6px solid #dff7e9}.dark .chat-row.agent .chat-bubble:before{border-left-color:#10b981}.chat-row.customer .chat-bubble,.chat-row.unknown .chat-bubble{background:#fff;color:#303133;border-top-left-radius:4px;text-align:left}.dark .chat-row.customer .chat-bubble,.dark .chat-row.unknown .chat-bubble{background:#374151;color:#f3f4f6;border-top-left-radius:4px;text-align:left}.chat-row.customer .chat-bubble:before,.chat-row.unknown .chat-bubble:before{content:"";position:absolute;left:-6px;top:12px;width:0;height:0;border-top:6px solid transparent;border-bottom:6px solid transparent;border-right:6px solid #ffffff}.dark .chat-row.customer .chat-bubble:before,.dark .chat-row.unknown .chat-bubble:before{border-right-color:#374151}.insurance-zebra-row td{background-color:var(--insurance-zebra-bg)!important}.insurance-zebra-row:hover td{background-color:var(--insurance-zebra-hover-bg)!important}.order-zebra-row td{background-color:var(--insurance-zebra-bg)!important}.order-zebra-row:hover td{background-color:var(--insurance-zebra-hover-bg)!important}.queue-summary-card .ant-card-head{position:relative;z-index:1;border-bottom:0;padding-bottom:0}.queue-summary-card 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14px;font-size:12px;font-weight:600;-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.queue-summary-shell{position:relative;z-index:1;display:flex;flex-direction:column;gap:16px}.queue-summary-shell__meta{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.queue-summary-shell__meta-label{color:#15213f8c;font-size:12px}.queue-summary-shell__meta-value{color:#15213f;font-size:14px;font-weight:600;margin-top:4px}.queue-summary-metric{--queue-summary-accent: 76, 118, 255;position:relative;overflow:hidden;min-height:148px;border:1px solid rgba(var(--queue-summary-accent),.14);border-radius:22px;padding:18px;background:linear-gradient(180deg,#ffffffe6,#f7f9ffeb),#ffffffdb;box-shadow:0 12px 28px #1a337814;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease}.queue-summary-metric:before{content:"";position:absolute;right:-34px;bottom:-48px;width:120px;height:120px;border-radius:50%;background:radial-gradient(circle,rgba(var(--queue-summary-accent),.18),transparent 68%)}.queue-summary-metric:hover{transform:translateY(-4px);border-color:rgba(var(--queue-summary-accent),.28);box-shadow:0 18px 32px #1a337824}.queue-summary-metric__topline{width:42px;height:4px;border-radius:999px;background:rgba(var(--queue-summary-accent),.9)}.queue-summary-metric__row{position:relative;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:12px;margin-top:16px}.queue-summary-metric__label{color:#15213fbd;font-size:13px;line-height:1.45}.queue-summary-metric__state{flex-shrink:0;border:1px solid rgba(var(--queue-summary-accent),.14);border-radius:999px;background:rgba(var(--queue-summary-accent),.08);color:rgba(var(--queue-summary-accent),.92);padding:4px 10px;font-size:11px;font-weight:700;letter-spacing:.04em}.queue-summary-metric__value{position:relative;z-index:1;margin-top:20px;font-size:32px;font-weight:700;letter-spacing:-.03em;line-height:1}.queue-summary-metric__footer{position:relative;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:20px;color:#15213f7a;font-size:12px}.queue-summary-metric__footer-pulse{width:10px;height:10px;border-radius:999px;background:rgba(var(--queue-summary-accent),.92);box-shadow:0 0 0 6px rgba(var(--queue-summary-accent),.1)}.queue-summary-metric--blue{--queue-summary-accent: 53, 97, 255}.queue-summary-metric--emerald{--queue-summary-accent: 0, 163, 104}.queue-summary-metric--violet{--queue-summary-accent: 118, 76, 255}.queue-summary-metric--amber{--queue-summary-accent: 238, 154, 0}.queue-summary-metric--pink{--queue-summary-accent: 219, 74, 140}.queue-summary-metric--cyan{--queue-summary-accent: 0, 156, 199}.queue-summary-metric--indigo{--queue-summary-accent: 85, 91, 255}.queue-summary-metric--rose{--queue-summary-accent: 220, 70, 93}.dark .queue-summary-header__eyebrow{color:#90acfff5}.dark .queue-summary-header__title{color:#f4f7ff}.dark .queue-summary-header__desc{color:#e9efffa8}.dark .queue-summary-header__badge{border-color:#7a92d838;background:#121826b8;color:#c2d2ff}.dark .queue-summary-shell__meta-label{color:#d5ddf585}.dark .queue-summary-shell__meta-value{color:#eef3ff}.dark .queue-summary-metric{border-color:rgba(var(--queue-summary-accent),.18);background:linear-gradient(180deg,#121824eb,#171e2ef2),#121824eb;box-shadow:0 16px 28px #00000042}.dark .queue-summary-metric:hover{border-color:rgba(var(--queue-summary-accent),.32);box-shadow:0 20px 34px #00000057}.dark .queue-summary-metric__label{color:#e8eeffc2}.dark 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